Your commitment to us
When you ask for your attraction tickets to be confirmed, you are accepting that these terms and conditions form the basis of any contract between Concierge Desk Ltd and yourself, which is subject to English law and the exclusive jurisdiction of the English Courts.

Deposit/payment
Full payment is due at time of booking. Alteration or cancellation of the booking by you once a confirmation of booking has been issued will be subject to the charges outlined in the ‘if you cancel your booking’ section below. Once we receive full payment, you will receive your tickets within four weeks of your departure date - guaranteed.

Prices
Prices are inclusive of service charges and taxes and there are no surcharges whatsoever. Once you have paid a deposit, or paid in full, we will not increase the price of your tickets.

Confirmation and issue of tickets
Upon receipt of deposit or full payment Concierge Desk will issue a confirmation of booking and an invoice. Tickets will be despatched within four weeks of your departure date - guarenteed. Any ticket reservations within four weeks of departure will be issued within three working days. All tickets are dispatched by Royal Mail Special Delivery at no extra charge.

If you cancel your booking
If you decide to cancel you should notify Concierge Desk immediately. If you have only paid your deposit, the deposit will be forfeited. If you have paid in full, the following cancellation charges will be payable by you and any refund to you will only be paid once the tickets / vouchers have been returned to Concierge Desk (if you already have them) and have not been defaced or damaged in any way.

Prior to 42 days - 20%
28 to 41 days - 30%
14 to 27 days - 40%
13 days or fewer - 50%

If we change your booking
We will endeavour never to change a confirmed booking. However, if it is necessary, you will be advised without delay and alternative comparable arrangements will be offered. You may choose to cancel in writing within 14 days of the notification and receive a full refund of all you have paid to date.

Circumstances outside of our control
Concierge Desk Ltd does not have to pay compensation or accept liability if our performance is affected by an event beyond our control. We include the following as events beyond our control – war or threat of war, riots, terrorist activity, industrial disputes, natural or nuclear disasters, fire, bad weather conditions, technical problems to transport, temporary or permanent closure of attractions or any other force majeur.

Documentation
Holders of full 10 year British Passports who are "British Citizens" may travel visa-free to the USA providing they are travelling for holiday purposes and for a duration not exceeding 90 days. It is your responsibility to ensure that you have the correct passport and visas to gain entry. If you fail to do so, Concierge Desk accepts no liability.

If you have a complaint
Should you have a complaint while at any of the attractions, we urge you to discuss it at the time with the relevant authority. If you wish to complain after you have returned to the UK, please contact Concierge Desk in writing within 28 days

Booking Conditions
Concierge Desk tickets/vouchers are sold subject to availability and to the terms and conditions imposed by our suppliers
Concierge Desk cannot be held responsible for any action or omission of our suppliers or their servants, agents or employees
Concierge Desk has no control over the theme parks / attractions / tours that we feature. All details and descriptions in relation thereto are for guidance only and have been provided to and copied by Concierge Desk